Privacy Policy
Last Updated: April 1, 2026 · Version 3.0
Carlo Honrado, M.D., F.A.C.S. ("we," "our," or "the practice") respects your privacy. This Policy explains what information we collect through this website, how we use it, and your rights as a California resident.
§ 1 — Who We Are
This website is operated by Carlo P. Honrado, M.D., Inc., a California medical corporation. We are a private facial plastic and reconstructive surgery practice with offices in Beverly Hills and Century City, California.
Practice contact:
Carlo P. Honrado, M.D., Inc.
9460 Wilshire Blvd, Suite 400, Beverly Hills, CA 90212
Phone: (310) 286-0043
Email: info@drhonrado.com
This website is informational only. It is not a clinical platform. No patient records, diagnostic data, or Protected Health Information (PHI) are collected or processed through this website.
§ 2 — What We Collect
We collect only the information you voluntarily provide or that is passively generated by your visit.
Contact Form Submissions
When you submit a consultation inquiry, we collect your name, email address, phone number (if provided), and the message you write. This information is used solely to respond to your inquiry.
Anonymous Analytics
We use Plausible Analytics, a privacy-first analytics service. Plausible does not use cookies, does not store personal data, and does not track users across websites. It collects only aggregate, anonymous statistics (e.g., page views, country of origin). No personal information is involved.
AI Chat (Mentis)
If you use the Mentis AI assistant on this website, your conversation messages are sent to OpenAI's API to generate responses. Conversation history is stored temporarily in your browser's session storage only — it is not stored on our servers. No PHI is collected or transmitted through this chat.
Browser Preferences
We store certain preferences (such as your privacy consent choice and audio player state) in your browser's localStorage. This data stays on your device and is not transmitted to our servers.
§ 3 — How We Use Your Information
- To respond to consultation inquiries submitted through our contact form
- To send transactional emails confirming receipt of your inquiry (via Google Gmail API)
- To improve website content and user experience using aggregate analytics data
- To power the Mentis AI assistant's responses to your questions
- To maintain the security and integrity of our website
We do not use your information for advertising, remarketing, or behavioral targeting. We do not sell or share your personal information with third parties for commercial purposes.
§ 4 — Cookies and Browser Storage
This website does not use tracking cookies or advertising cookies. Plausible Analytics is cookieless. We use browser localStorage for storing your preferences (consent record, audio state). See our Cookie & Storage Policy for full details.
§ 5 — Third-Party Service Providers
We use a limited set of trusted service providers to operate this website:
| Provider | Purpose | Data Involved |
|---|---|---|
| Amazon Web Services, Inc. | Website hosting, delivery, and database | HTTP requests, server logs (ephemeral), contact form submissions |
| OpenAI, Inc. | AI chat responses (Mentis) | Chat messages only (no PHI) |
| Google Gmail API | Transactional email delivery | Your name and email (inquiry confirmation) |
| Plausible Analytics | Anonymous website analytics | Aggregate statistics only (no personal data) |
Each provider is contractually required to handle data in accordance with applicable law. We do not share your information with any other third parties.
§ 6 — Data Retention
Contact form submissions are retained for up to 24 months to allow us to follow up on inquiries and maintain business records. After this period, records are deleted or anonymized. You may request deletion at any time (see § 8).
Anonymous analytics data is retained for 24 months in aggregate form. Plausible does not retain personal data.
§ 7 — No Doctor-Patient Relationship
Submitting a consultation inquiry through this website does not create a doctor-patient relationship. No medical advice is provided through this website. The Mentis AI assistant provides general educational information about facial plastic surgery procedures only — it does not provide diagnoses, treatment recommendations, or clinical assessments.
In a medical emergency, call 911 or go to your nearest emergency room immediately. Do not use this website for emergency medical guidance.
§ 8 — California Privacy Rights (CPRA)
If you are a California resident, you have the following rights under the California Privacy Rights Act (CPRA):
- Right to Know — You may request a copy of the personal information we hold about you
- Right to Delete — You may request that we delete your personal information
- Right to Correct — You may request that we correct inaccurate personal information
- Right to Opt Out — We do not sell or share your personal information. There is nothing to opt out of. If this changes, we will update this Policy and provide an opt-out mechanism
- Right to Non-Discrimination — Exercising your privacy rights will not affect your access to our services
To exercise your Right to Know or Right to Delete, use our self-service privacy request form — you will receive a one-time email verification link before any action is taken. For all other requests (including Right to Correct), contact us at info@drhonrado.com with the subject line "California Privacy Request." We will respond within 45 days. We may ask you to verify your identity before processing your request.
Global Privacy Control (GPC): We recognize GPC signals sent by your browser. Since we do not sell or share personal information, GPC signals have no material effect on your experience, but we acknowledge and respect them.
§ 9 — Do Not Sell or Share My Personal Information
We do not sell, rent, or share your personal information with third parties for commercial purposes, targeted advertising, or cross-context behavioral advertising.
The "Do Not Sell or Share" right under CPRA is not triggered by our current data practices. If you have questions about how your data is handled, email us at info@drhonrado.com.
§ 10 — Security
We implement industry-standard security measures including TLS encryption for all data in transit, access controls for database records, and regular security reviews. Our hosting infrastructure (Amazon Web Services) maintains SOC 2 Type II certification.
No method of electronic transmission is 100% secure. If you believe your data has been compromised, contact us immediately at info@drhonrado.com.
§ 11 — Children's Privacy
This website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, contact us at info@drhonrado.com and we will delete it promptly.
§ 12 — Changes to This Policy
We may update this Policy as our practices change or as required by law. Material changes will be reflected in a new "Last Updated" date at the top of this page. Continued use of the website after an update constitutes acceptance of the revised Policy.
§ 13 — Contact
Questions about this Privacy Policy or to submit a privacy request:
Carlo P. Honrado, M.D., Inc.
9460 Wilshire Blvd, Suite 400
Beverly Hills, CA 90212
Phone: (310) 286-0043
Email: info@drhonrado.com