This policy is being disclosed to you, the cardholder, to comply with our credit card processor requirements informing you of the following specifications related to canceling, rescheduling or ‘no showing’ for services that are being scheduled with Carlo Honrado, M.D., Inc.
We require a credit card be placed on file to hold your appointment. By scheduling an appointment with us, you are acknowledging your understanding of the policy, the requirements, and are subject to the following terms:
- Timely Cancellations: Appointments may be canceled by you, the cardholder, without a cancellation fee being applied if a minimum of 24-hour notice is provided to the practice.
- Late Cancellations: If you, the cardholder, contact the business to cancel or reschedule your appointment with less than 24-hours notice, or fail to show up for a scheduled appointment, this is considered a “Late-Cancellation” and is subject to 50% of the scheduled service(s) fee(s).
- Minimum Service Fee: The minimum service fee is $500 per 30 minutes of reserved time. If you, the cardholder, have an appointment that has an undetermined service fee at the time of booking (as in the case of Botox services), You will be charged 50% of the minimum service fee for the total reserved time.
- Late Arrivals: Late appointment arrivals impacting the completion of service are subject to being charged the full price of the scheduled service(s) to the cardholder.
As a courtesy, appointment confirmation emails are sent 4 days in advance of appointments to the contact information given at time of booking. Please plan to arrive at least 15 minutes prior to your scheduled appointment time to allow for parking and check in.